binQR
Support
Need a hand? Email us at support@binqr.io from the address you signed up with. We read every message and usually reply within one business day.
Read this page in Türkçe.
I didn't receive my sign-in email
binQR signs you in with a magic link instead of a password. Check your spam or promotions folder first, then request a fresh link from the sign-in screen — each link is single-use and expires shortly after it is sent. If you use a work inbox, ask your IT team to allow email from binqr.io.
How do I change where my QR code points?
Open the app, go to QR Codes, select the code, and update its destination or routing rules. binQR codes point to your account rather than a fixed URL, so printed posters, menus, and packaging never need reprinting.
What can I host behind a QR code?
PDFs and photos. Upload a file in the app and your code serves it through a branded viewer page at your short link. Uploads are limited to 1 MB on the Free plan and 100 MB on Pro.
How do I manage or cancel my subscription?
Subscriptions are managed by the store you subscribed through. On iPhone, go to Settings → your name → Subscriptions; on Android, open Google Play → your profile → Payments & subscriptions. Deleting the app or your binQR account does not cancel a store subscription.
How do I delete my account?
In the app, go to Settings → Delete account. This permanently removes your QR codes, hosted files, and analytics. Remember to cancel any store subscription separately if you no longer need it.
How do I report a QR code or file?
If a binQR code, hosted file, or destination is harmful or infringes your rights, email legal@binqr.io with its short link (for example binqr.io/f/…) and what's wrong. We review every report and remove content that breaks our Terms of Service.
What data do you collect?
Only what the service needs to run. Scan analytics use anonymized, hashed identifiers — never raw IP addresses or device fingerprints. The full list, with retention windows, is in the Privacy Policy.